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Warranty Repair Policy
The M-B Companies warrants its products to be free of defects in material and workmanship as described in the M-B Warranty Policy. The following rules and limitations apply to warranty work and charges performed on behalf of the M-B Company. Pre-authorization: All warranty work must be pre-authorized by the M-B Service Manager. Claims that are not pre-authorized will be rejected. At the time of pre-authorization, an estimate of labor time will be made by the M-B Service Manager and a pre-authorized limit of charges will be established. If the repair will run over the pre-authorized limit, the dealer must contact the Service Manager for further approval. Rates: When warranty repairs are performed by an M-B dealer, M-B will pay 75% of the dealer’s standard hourly shop rate. M-B will not pay overtime rates. When repairs are made by an end user, M-B will reimburse the user at the rate of $25.00 per hour. No reimbursement will be made for mileage or travel time. M-B will not pay to rent service shop facilities if the dealer’s and/or customer’s shops are inadequate, unavailable, or inaccessible. M-B reserves the right to review the failed parts to determine warrantability. All parts removed or replaced shall be kept for disposition as directed by M-B. If requested parts are not returned for examination, the warranty claim may be rejected. Parts Sourcing: Warranty work will be performed with parts provided by M-B only, unless arrangement is made and agreement reached prior to the repairs. If parts are consumed from a dealer’s stock, M-B will credit the dealer only for the dealer net amount, or M-B will replace the part in the dealer’s stock. M-B will not reimburse the dealer list price for such parts. Warranty Claim: Warranty claims will be accepted only if filed within 30 days of the warranty repair. Claims for warranty are independent and distinct from other business between M-B and the dealer and/or customer. Payment for warranty will be made by issuance of a credit memo to the account of the dealer or customer. Unauthorized deduction of warranty claims from other amounts owed to M-B will not be recognized.
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